Case Study
A telecommunications industry leader leveraged hyperautomation to enhance efficiency and streamline their operations across the organization.
Introduction
This telecommunications company was facing operational inefficiencies and increased costs due to labor-intensive, manual processes, and engaged Lydonia to support their digital transformation. The team’s focus was on streamlining operations, particularly within the Collections Department. As a result, the team experienced a 119-fold increase in the volume of collections letters sent, significant cost savings, and increased employee satisfaction.
Before Hyperautomation
- Collections department was only sending 200 overdue invoice letters monthly
- Legacy system had major limitations
- High skill employees were doing low skill, time-consuming tasks
- High costs due to manual processes
Approach
The company adopted a hyperautomation Strategy and partnered with Lydonia to implement, execute, and manage. A dedicated team rapidly deployed hyperautomation solutions across the organization, including notifying customers of overdue invoices and automating credit checks. This helped them achieve their goal of streamlining processes to enhance employee engagement and hard dollar savings.
Results
- Saving $927,000 monthly in manual hours
- 119x increase in the volume of collections letters sent
- 114 automations in place that are able to work alongside their legacy system
- Improved employee experience
- Significant time and cost savings
- Accelerated client screenings by automating credit checks
- Goal to implement 30 new automations per quarter