Industry Focus
Credit Unions
To remain competitive in today’s market, credit unions are investing in innovative AI capabilities to boost the productivity of staff and optimize their operations.
Credit Unions are Leveraging Hyperautomation in Areas Such as Risk, Compliance, and Loan Application Processing
To save time, reduce errors, and be more efficient. Perhaps most importantly, Credit Unions are focusing on their members – delivering frictionless, personalized services that delight their members and enrich every member’s experiences.
Use cases for Credit Unions include:
Natural Language Processing
Member communication analysis and immediate routing/resolution using Natural Language Processing (NLP) based Communication Mining
Member response
Loan Collateral validation and processing, driving rapid member response efficiently
Lending Recommendation Engine
Machine Learning-driven loan risk scoring and recommendation
Voice engagement
Using Conversational AI that enables members to complete desired activity without the need to wait or fill out forms.
Contact Center
Contact Center AI-enablement allowing for shorter call times and immediate resolution to member asks.