Customer
Satisfaction
Customer Satisfaction delivers a cohesive set of proven Intelligent Automation and Data Democratization capabilities across Customer Success, Delivery and Support. These capabilities are tailored by Lydonia to your unique environment and critical priorities. Collectively, the capabilities within this solution provide greater insight into and better measurement of Customer Satisfaction and enable intelligent action across Product, Marketing and Sales teams.
Client
Weather Report
By streamlining data access and establishing a unified customer view that encompasses all customer interactions, it becomes possible to monitor existing client sentiment and forecast opportunities at any given moment. This capability enables proactive decision-making and intelligent prioritization instead of relying on reactive responses traditionally.
Multi-channel
Customer Sentiment
Utilizing Communication Mining and Conversational AI tools allows for ongoing monitoring and capture of customer sentiment, regardless of the communication channels used by customers. This is further enhanced by the capability to take immediate action through Intelligent Automation, resulting in prompt and responsive customer engagement.
Customer
Churn Analysis
Through the utilization of AI/ML Democratization tools, AI can forecast customer churn during upcoming renewals and provide statistical explanations for each prediction. This empowers account managers with detailed insights into the status of individual customers, allowing them to proactively allocate time and attention to those at a higher risk of churn and devise strategies to realign and ensure their success.