Industry Focus
Financial Services
Hyperautomation is driving massive transformation within Financial Services. No longer focused only on the significant cost efficiencies automation can deliver, Lydonia clients are improving the customer experience — for both their firm’s end customers and for internal customers such as agents, brokers, and financial advisors.
Conversational AI Chatbots and Voice Systems Improve The Quality of Customer Interactions
They dynamically connect to multiple systems, delivering a real-time Customer 360 view and enable cross-sell opportunities. The entire customer lifecycle is improved – from personalizing marketing campaigns and promotions, to recommending individualized next best actions.
Lydonia clients also obtain huge value by enhancing critical FSI processes such as fraud detection, payment processing, cash reconciliation, underwriting, and claims management. Beyond efficient and error-free automation, these processes benefit from improved insights leveraging advanced analytics capabilities and machine learning models.
Use cases for Financial Services include:
Advising Customers
Predicting cash-flow events and proactively advising customers on spending and saving habits
Machine Learning
Applying machine learning to build advanced models for expanding reach and reducing defaults
Security
Detecting patterns in transactions and identifying fraudulent transactions as early as possible
Support
Reading documents and identifying errors for support activities such as information verification, user identification, and approvals
Efficiency
Improving the underwriting process and capital efficiency
Customer Queries
Answering customer queries with digital voice assistants
Self-service
Providing investors and traders with immersive experiences for making portfolio allocations and trading decisions
Immersive experiences
Using hyperautomation to efficiently process and report on high monthly volume commissions.