Case Study
A global leader in smart transportation embraces IDP & automation to accelerate the processing of vehicle titles and registrations
Introduction
With a focus on smart cities, smart roadways, and the connected systems that tie them together, this organization engaged Lydonia to eliminate thousands of hours spent on manually processing documents such as: car titles and registrations. Working with Lydonia, this company developed a world-class Enterprise Automation Strategy that enables time-savings, revenue growth and accelerated delivery time for customers.
Before IDP & Automation
- Over 500,00 pages were manually processed per year (10% annual document volume increase)
- A dedicated data entry team was dedicated to this arduous task
- A high volume of documents were being processed manually, which posed a risk for delays in delivery time
- Human error lead to double the workload for the data entry team, which had a direct impact on product value to customers
Approach
The organization’s objective was to automate the processing of documents, a time-consuming and monotonous task, in order to accelerate the customer’s vehicle readiness for the roads.
The program timeline was 20 weeks from implementation to go LIVE. The team leveraged digital workers and intelligent document processing (IDP) to automate the high volume of documents processed, many with large page counts. Together, Lydonia and the client developed a strategy that will continue to scale, grow with their business.
Results
- $1.3M savings
- A dedicated data entry team was reallocated towards higher value work to drive revenue growth
- Using AI, 900,000 pages processed
- 9,000 hours saved, which is a 97% reduction in time on task, resulting in an improved employee experience
- Straight-through processing for documents, grew from 67% to over 90% in an improved customer experience
- Had a competitive advantage when acquiring a new business, which will increase their customer base by 37%